Cancellation & Refund Policy

1. How to Cancel

Contact Samay Cab through an authorised phone or WhatsApp channel and provide your booking reference and registered mobile number. Please obtain or retain confirmation that the cancellation request was received.

2. Free Cancellation Window

A confirmed booking may be cancelled without a cancellation fee if Samay Cab receives the cancellation request at least 12 hours before the scheduled pickup time.

3. Cancellations Less Than 12 Hours Before Pickup

For cancellations received less than 12 hours before pickup, any applicable cancellation charge and refund amount will depend on the booking conditions and costs already incurred. Any special charge must be communicated clearly and applied consistently with applicable law. If a special cancellation condition was agreed for a booking, it will be considered subject to the customer's legal rights.

4. Cancellation by Samay Cab

If Samay Cab cancels a confirmed booking and cannot provide the agreed service, we will make reasonable efforts to notify the customer and discuss an alternative where practicable. Any refund due for a service not provided will be processed according to the booking terms and applicable law.

5. Refund Method and Processing

• Eligible refunds are made by bank transfer or UPI.
• We may ask for verified bank account or UPI details to process the refund.
• Never share your UPI PIN, OTP, password or other payment authentication credentials to receive a refund.
• Processing time can depend on verification and the banks or payment providers involved. Contact support if a refund is delayed.
• Refund eligibility and amount depend on the circumstances, applicable booking conditions and applicable law.

6. Waiting Charges

A 30-minute waiting period from the agreed pickup time is provided without a waiting charge. After the first 30 minutes, a waiting charge of ₹2 per additional minute may apply. The driver or support team should communicate material pickup delays or difficulties where practicable.

7. No-Show or Incorrect Pickup Details

If the customer cannot be contacted, gives an incorrect pickup location or does not arrive, Samay Cab may try to contact the customer and determine whether the journey can proceed or must be cancelled. Any no-show or cancellation charge must follow the conditions communicated to the customer and applicable law.

8. Changes to a Booking

Changes to the pickup, drop, route, date, time, stops or passenger requirements are subject to availability and may affect the fare. Please request changes as early as possible and wait for confirmation.

9. Exceptional Circumstances

Severe weather, road closures, vehicle breakdowns, government restrictions and other circumstances beyond reasonable control may affect a journey. Samay Cab will make reasonable efforts to inform the customer and discuss practical alternatives or any refund due under applicable law.

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