Terms & Conditions

1. About Samay Cab

Samay Cab provides cab booking and transportation services, including one-way journeys, round trips, outstation travel, airport and railway transfers, local rentals and other journeys subject to availability.

Website: www.samaycab.com
Phone/WhatsApp: +91 9708808215
Address: Sanchar Nagar, Khagaul, Patna, Bihar 801105.

2. Booking Requests and Confirmation

1. Submitting a booking request does not by itself guarantee a confirmed cab. A booking is confirmed only when Samay Cab communicates acceptance through an authorised channel.
2. Vehicle and driver availability, pickup details, departure time and fare are subject to confirmation.
3. Customers must provide accurate contact details, journey date and time, pickup and drop locations, passenger count and other requested information.
4. Changes to the route, stops, date, time or passenger requirements must be approved by Samay Cab and may affect availability or fare.
5. Driver and vehicle details will be shared when available and applicable to the booking.

3. Fare and Additional Charges

1. The fare is based on the journey details and inclusions communicated at the time of confirmation.
2. Any toll tax, parking, permits, state taxes, night charges or other expenses excluded from the quoted fare may be payable separately where applicable.
3. Route changes, additional distance, extra stops or other customer-requested changes may result in additional charges. Any revised fare should be communicated to the customer.
4. Customers should confirm which charges are included and excluded before accepting the booking.

4. Advance and Balance Payment

1. Depending on the booking, Samay Cab may require an advance, partial payment or full payment. The amount and payment method will be communicated during booking.
2. The booking confirmation should state the agreed fare, advance received and remaining balance, where applicable.
3. Customers should retain payment receipts or transaction references. A payment screenshot is not confirmation of receipt until the transaction is verified.
4. Refunds, where due, will be processed according to the cancellation and refund terms and applicable law.

5. Customer Cancellation

1. For cancellation requests made less than 12 hours before the scheduled pickup time, any applicable cancellation charge and refund amount will be communicated in accordance with the booking conditions and applicable law.
2. Customers should cancel through an authorised Samay Cab contact channel and retain the cancellation confirmation.
3. Any special cancellation conditions must be clearly communicated before the customer agrees to the booking.

6. Refunds

1. Where a refund is due, Samay Cab will arrange it through bank transfer or UPI, using the payment details provided and verified by the customer.
2. The customer may be asked to provide accurate bank account or UPI details required to process the refund. Customers should never share their UPI PIN, OTP or banking password.
3. Refund processing time may depend on verification and the banks or payment providers involved. Samay Cab will communicate any material delay where reasonably practicable.
4. Refund eligibility and amount will depend on the cancellation terms, services already provided, any applicable agreed charges and applicable law.

7. Pickup, Waiting Time and No-Show

1. Customers should be present at the agreed pickup point at the confirmed date and time and keep their registered phone reachable.
2. A waiting period of 30 minutes from the agreed pickup time is provided without a waiting charge.
3. After the first 30 minutes, a waiting charge of ₹2 per minute may apply for each additional minute of waiting.
4. If the customer cannot be contacted, provides an incorrect pickup location or does not arrive, Samay Cab may contact the customer to determine whether the trip can proceed or must be cancelled. Any cancellation charge must comply with the communicated booking conditions and applicable law.

8. Cancellation by Samay Cab or Driver

1. A booking may need to be cancelled if a suitable vehicle or driver is unavailable, a vehicle develops a fault, road access becomes unsafe or another material operational issue prevents the journey.
2. Samay Cab will make reasonable efforts to notify the customer and, where practicable, offer an alternative vehicle or revised arrangement.
3. If Samay Cab cannot provide the confirmed service, any refund due for the unprovided service will be handled according to applicable law and the agreed booking conditions.

9. Vehicle Breakdown and Delays

1. Traffic, road closures, weather, vehicle faults, fuel or CNG availability, public restrictions and other operational circumstances may cause delays.
2. If a vehicle becomes unusable, Samay Cab will make reasonable efforts, subject to availability and circumstances, to arrange a replacement vehicle or another practical solution.
3. Customers should promptly report breakdowns, safety concerns or significant service issues to the driver or Samay Cab.

10. Customer Responsibilities and Safety

• Provide accurate booking and contact information.
• Treat drivers and other passengers respectfully and follow applicable safety requirements.
• Do not carry illegal, prohibited or hazardous items.
• Ensure luggage and passenger numbers are within the vehicle's safe capacity.
• Inform Samay Cab in advance of special requirements that may affect the journey.

Samay Cab may refuse or discontinue a journey where reasonably necessary to address a genuine safety risk or legal restriction, subject to applicable law and customer rights.

11. Luggage and Personal Belongings

Customers are responsible for checking the vehicle and collecting their belongings at the end of the trip. Lost property should be reported promptly. Samay Cab may provide reasonable assistance to locate recovered items. Responsibility for lost, stolen or damaged property will be determined by the circumstances and applicable law.

12. Exceptional Events

Natural disasters, severe weather, floods, road closures, strikes, public emergencies, government restrictions and other circumstances beyond reasonable control may prevent or delay a journey. Samay Cab will make reasonable efforts to notify the customer and discuss rescheduling, an alternative arrangement or any refund due under the agreed conditions and applicable law.

13. Website Use

Customers must use the Samay Cab website lawfully and must not knowingly submit false information, interfere with website operations or attempt unauthorised access. Website information and estimated availability may change; the confirmed booking details govern the agreed journey, subject to applicable law.

14. Privacy and Customer Information

Samay Cab may use information needed to manage enquiries, process bookings, coordinate journeys, verify payments and provide customer support. Information will be handled according to the Samay Cab Privacy Policy and applicable data protection law, and may be shared with drivers or service partners as reasonably necessary for the booking or as otherwise lawfully permitted.

15. Liability and Consumer Rights

Responsibility for an incident depends on the facts, the booking arrangement and applicable law. Nothing in these terms excludes or restricts liability, remedies or consumer rights where such exclusion or restriction is prohibited by law. Customers should report service issues promptly and provide relevant booking details and supporting information.

16. Intellectual Property

Unless otherwise stated, the Samay Cab name, logo, website design, text, graphics and other website content are owned by or lawfully used by Samay Cab. They must not be copied or commercially used without permission, except where permitted by law.

17. Changes to These Terms

Samay Cab may revise these terms to reflect service, operational or legal changes. The latest version will be published on the website with an updated date. Changes affecting an already confirmed booking will be handled consistently with the terms agreed for that booking and applicable law.

18. Governing Law and Disputes

These terms are governed by the laws of India. Customers are encouraged to contact Samay Cab first to resolve booking or service concerns. Any dispute that cannot be resolved informally will be handled by the competent courts or forums having jurisdiction under applicable law. Nothing in this clause removes any mandatory consumer remedy or jurisdiction available under law.

By submitting a booking request or using Samay Cab services, you acknowledge that you have had an opportunity to read these Terms & Conditions, subject to applicable law.